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Chartered Accountants and Business Advisers Tel: +44(0) 20 7612 4111 Fax: +44(0) 20 7182 7024 Email: info@conciseaccountancy.com

Companies Act 2006 - 1 Oct 2009

Companies to use new statutory forms for filing statutory information to Companies House.
Directors to provide service address for public record instead of residential address.
Companies to provide Single Alternative Inspection Location - SAIL address if company records and registers are not kept at registered office.

Companies_house

Reminders for Directors

Registrar of Companies issue late filing penalties from £150 to £7,500 to companies if file company accounts late.

Companies House maintains companies information for public inspection.
Companies House will remove Companies and LLP if Annual Return was not filed on time.
Small and medium sized companies are eligible to file abbreviated accounts to Companies House which put less information for public records.

hmrc

VAT Administration and Obligations

Small businesses must register for VAT if sales are expected to be more than £68,000.
VAT Registered companies must file VAT returns to HMRC promptly.
Small companies may opt for VAT cash Accounting Scheme if sales are below £1.3 million.

Latest UK Business News :

Vessel port fees U-turn attacked Heathrow sees 5.3% increase in traffic N Rock 'bad bank' set to return to profit NAPF to call for overhaul of rules Hopes rise of profit from Northern Rock sale

Customer Service - Telephone Techniques

Large companies often spend lots of monies on training their staff on excellence customer service. They are aware that good customer service will lead to repeat business from customers and happy customers will recommend their companies to their friends and families.

Small businesses especially one man operation business may not have the time and budget to take on excellence customer service courses. Do not worry. You can still provide excellence customer service to your customers. Customer service is about making your customers happy by treating them well. Let’s start from answering your business calls.

This article focuses on how to make customers feel good when attaining to their needs over the phone. There are Do’s and Don’ts says while talking to your customers.

Don’ts	Do’s
Hello, how can I help you?	Good morning/afternoon, this is Concise Accountancy, how may I help you?
I don’t know	I'm sorry. I do not have the answer now but I will find out.
No	What I can do is...
That’s not my job	It is not within my area of expertise, my colleague may be able to help you….her name is…….
You are right. This is bad.	I understand your frustration.
That’s not my fault.	Let’s see what we can do about this.
You need to talk to my manager.	May be I can help you with your query.
You want it by when?	I will try my best.
Calm down.	I am sorry
I am busy right now.	I will be with you in just a moment.
Call me back.	I will call you back.
Bye	Thank you for calling us and have a nice day.

Making customers happy is basically treating them the way you yourself wanted to be treated if you are a customer.

Concise Accountancy – Promoting businesses through simple telephone customer service technique

UK Company Law and Directors legal obligations
Abbreviated Accounts | Accounts Late Filing Penalty | Accounts To Companies House | Administer Ltd Company Changes | Business VAT Registration Form | Company Director’s Responsibilities | Directors Report | Directors Service Addresses | Directors’ Report For Growing Companies | Dormant Accounts Form | Example Of Profit And Loss Account | Limited Liability Partnership | Looking for auditors? | Ltd Company For Business | Maintain Your Ltd Company | Ownership Of Books And Records | Single Alternative Inspection Location - SAIL | Small And Medium Sized Company Thresholds | UK Accounting Standards | What is Annual Return

Surviving the Credit Crunch
Cash Flow Within Your Business | Cash from Customers | Handling Business Cash & Monies | Surplus/Idle Business Assets For Cash | Treat Your Staff Right

Bookkeeping And Accounting For VAT
Accounting for VAT | Bookkeeping With Spreadsheets | HMRC Online Filing | HMRC Telephone Helpline | Penalty Interest Rates | Types of VAT Products | VAT Annual Accounting Scheme | VAT Cash Accounting Scheme | VAT Compliance Services | VAT Flat Rate Scheme | VAT Rates | VAT Records | VAT Returns | Where Should I Send VAT Application To? | Business VAT Registration Service

UK Ltd Companies Accounts Preparation
Abbreviated Accounts | Accounting For Stock | Accounting reference date | Accounts Late Filing Penalty | Accounts To Companies House | Basic Accounting Principles For UK Accounts | Business Services For Limited Companies | Company registers | Corporation Tax | Directors Report | Directors’ Report For Growing Companies | Example Of Profit And Loss Account | File Dormant Account Online | Fixed Fee Accountants | Fixed Fee Services For Startup Business | IFRSs | Limited Company Vs Sole Trader | Limited Liability Partnership | Looking for auditors? | Ltd Company For Business | Maintain Your Ltd Company | Managing UK Tax | Petty Cash | Small And Medium Sized Company Thresholds | Subsidiary | Surplus/Idle Business Assets For Cash | The Law On Company Accounts | The Permanent file | UK Accounting Standards | VAT Returns | What Is A Dormant Company? | Annual Return Services | Business VAT Registration Service | Premium Accounts Package | Startup Accounts Package

Managing Your Business Effectively
Accountants fees | Accountants Services | Accounting In Business | Add Value To Business | Business Fraud Prevention | Business Plan For Bankers | Cash Flow Within Your Business | Cash from Customers | Effective Business Time Management | Finance Your Business | Fixed Asset Register | Handling Business Cash & Monies | Managing UK Tax | Non-deductible Business Expenses | Paperless Office | People You Do Business With | Petty Cash | Recording sales transactions | Recycling | Surplus/Idle Business Assets For Cash | The Law On Company Accounts | Using Excel For Bookkeeping | VAT Compliance Services | Work From Home

Fixed Fee Accountancy Services For Startup and Growing Companies
Accountants fees | Fixed Fees Accounting Packages | Dormant Accounts Package | Premium Accounts Package | Startup Accounts Package

Annual Return Filing
When To File Annual Return | Single Alternative Inspection Location - SAIL | What is Annual Return

Starting_a_business Contact_us

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Registered office: 29 Harley Street London W1G 9QR England United Kingdom
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