Large companies often spend lots of monies on training their staff on excellence customer service. They are aware that good customer service will lead to repeat business from customers and happy customers will recommend their companies to their friends and families.
Small businesses especially one man operation business may not have the time and budget to take on excellence customer service courses. Do not worry. You can still provide excellence customer service to your customers. Customer service is about making your customers happy by treating them well. Let’s start from answering your business calls.
This article focuses on how to make customers feel good when attaining to their needs over the phone. There are Do’s and Don’ts says while talking to your customers.
| Don’ts |
Do’s |
| Hello, how can I help you? |
Good morning/afternoon, this is Concise Accountancy, how may I help you?
|
| I don’t know |
I'm sorry. I do not have the answer now but I will find out. |
| No |
What I can do is... |
| That’s not my job |
It is not within my area of expertise, my colleague may be able to help you….her name is……. |
| You are right. This is bad. |
I understand your frustration. |
| That’s not my fault. |
Let’s see what we can do about this. |
| You need to talk to my manager. |
May be I can help you with your query. |
| You want it by when? |
I will try my best. |
| Calm down. |
I am sorry |
| I am busy right now. |
I will be with you in just a moment. |
| Call me back. |
I will call you back. |
| Bye |
Thank you for calling us and have a nice day. |
Making customers happy is basically treating them the way you yourself wanted to be treated if you are a customer.
Concise Accountancy – Promoting businesses through simple telephone customer service technique
